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Patient - Frequently Asked Questions

Why did I get a message from Doc N Me?

You have either taken an appointment with a doctor who uses Doc N Me as the practice management tool or your doctor has just added you to the Doc N Me system. Your health profile along with your visit details are recorded in Doc N Me and you can access the information at any time. Now you can stay connected with your doctor through Doc N Me and the doctor will have your health information at her finger tips.

Why should I download the Doc N Me Laima application?

Download Laima to stay connected with your doctor. When you have a query or any follow-up question, connect with your doctor on Doc N Me from the comfort of your home instead of visiting the doctor’s clinic. You can also receive treatment reminders and information relevant to your health from your own doctor on Laima.

How safe is my personal information?

We take the issue of privacy and confidentiality of personal data very seriously. Personal information include all information related to the identity details, such as name, permanent address, contact number, e-mail address, medical documents such as general check up reports, scan reports, prescriptions given by your doctors or any other information that may be requested from the user. The information collected is stored in database, and we have strong policies and procedures in place to protect the information provided. Physical, electronic, logical and procedural safeguards are also in place to protect the confidentiality, integrity and availability of the information provided by the user. The information provided by you will be used to operate, maintain, manage and administer our Services, including enhanced delivery of services and provision of customer support. The information will only be shared with Doc N Me registered doctors and approved by you. The data will NOT by shared with third parties for any other business purpose. The personal information provided by you is not available for selling, renting or trading purposes with any third parties. The above is also included in our privacy policy and we strictly abide by it.

What benefits will I get from the Doc N Me Laima app?

Laima provides the following benefits:

  • Enables effective patient-doctor communication through the web or your mobile.
  • Helps you take an appointment with your doctor.
  • Stores your profile and health history, and enables ease of access.
  • Provides tailor-made tools for various stages of a woman’s lifecycle.
  • Allows lab and test reports to be uploaded and available on the application.
  • Provides access to a sea of reliable information about health.
Can I consult doctors who are not using Doc N Me?

Yes, you can consult doctors who are not using Doc N Me. You can continue to maintain your health records on Doc N Me by uploading pictures of prescriptions, reports and other records.

How do I invite my doctor to use Doc N Me?

You can call Doc N Me or email us on [email protected] and place your request. You must provide the doctor’s name, phone number and clinic or hospital that the doctor practices from. We will add your doctor to the system only after we have verified that he or she is a qualified doctor.

How do I delete my account from Doc N Me?

Send an email to [email protected] requesting us to delete your account.

Why do I need to pay to ask questions to the doctor?

The doctor is spending time to answer your questions. Doc N Me is saving the money you would spend on commuting to the clinic or the hospital. Since doctors provide their service by answering your questions at your convenience, this is a paid service.

Can I see my doctor’s phone number and call her directly?

No, because a doctor’s schedule is very busy and it’s not possible for the doctor to respond immediately. The idea is to send a text message to the doctor so that they can respond when they are not busy attending to other patients.

How do I book an appointment with my doctor in one of the many clinics that she visits?

In the Doc N Me Laima app, click Request Appointment, choose the time and date and send it to your doctor. If the doctor confirms the appointment, you will receive a confirmation message. The Doc n Me app shows the doctor’s availability across locations.

Can I get reminders for my ANC checkups?

Yes. Everything is automated within Doc N Me. Doc N Me tracks your pregnancy progress, and based on the week of pregnancy and requirements as defined by your doctor, you will receive reminders for appointments, tests, diagnosis, ultrasounds and so on.

Why should I update LMP before seeing my doctor?

Your LMP information is very important when you visit your doctor, therefore it’s best to keep it updated on the app before your visit. You can keep track of your menstrual cycle by adding the LMP details.

Is there a way to get authenticated information from my doctor?

Yes. There is an option for doctors to share links to accurate reading material for your medical condition. The doctor can share reliable information with you on Doc N Me and ensure that you do not randomly search on the Internet and look at inaccurate information. You will receive the links that the doctors share as push Laima. Links could be to websites, Google Drive, PDFs, Word, and so on.

How can I upload my diagnostic reports?

You can use one of the following methods to upload your diagnostic reports:

  • Method 1: Using the docnme.com website
  • Login to the website with your credentials.
  • Click the Health Records menu option.
  • Click the + button on the Records tab.
  • In the dialog box that opens, enter the Minimum Record Type and fill either the Comments and/or upload the image.
  • Click Save
  • The reports are saved to your profile.
  • Method 2: Email your file
  • Using your registered email address, email the health record attachment to [email protected]
  • You can see the record in your Health Records.
  • Method 3: Using your phone app
  • In the phone app, click Add Records. Choose an existing image from the gallery or click a new image and save.
  • The reports are saved to your profile.
My doctor has advised me complete bed rest. Can Doc N Me help?

Yes. Laima helps you stay in touch with your doctor, ask any follow up questions, and check about any issue that you are facing. This is extremely helpful as it ensures that you avoid unnecessary visits to your doctor’s clinic or hospital which is not advisable during bed rest.

I am undergoing fertility treatment with my doctor. Can Doc N Me help?

Yes. Laima can send you details about the process, reminders for the next visit and specific instructions about next appointments. It provides information on what can be expected everyday so that you can go prepared and track your progress. Results of tests and diagnosis are directly available on Doc N Me. If you have any doubts, you can stay touch with your doctor through the app.